IMT Residential reviews

1532202031

Melanie Kronenberg

google

Melanie, Thank you for your review of IMT at City Park. We are thrilled that Zak has made your move-in a breeze with his excellent customer service. Thank you for calling IMT at City Park your new home! We look forward to your residency with us.

1519166515

1

IMT managers are quick to schmooze you at the door to get you to sign a lease. However, once you're locked in their attitude towards you changes. We have had packages go missing, my Car was towed from its payed parking spot and on both accounts management called us liars, dismissed our claims and essentially told us it was not their problem. For tenants that pay their rent on time and take care of their apartment you would think they would give the benefit of the doubt. Don't fall for their upfront razzle dazzle, at the end of the day they will only see you as a paycheck and nothing more.

1565223826

Kelsie Carson

google

Hi Kelsie, Thank you for taking the time to write a review about our community. I apologize your experience with IMT has not been all positive. We do not wish for any crime to occur at our community, and we have contacted Front Range Patrol to ensure they are aware of the situation. We cannot however guarantee that crime will not happen. We encourage residents to take the necessary precautions to help us with controlling any crime that may occur, such as checking your storage units and ensuring all doors are locked. If you would like to discuss this in further detail please contact the office and we can schedule a time to meet. Thank you, Kaity | Community Manager

1566822331

1

I'm hoping that current residents might read this because management is refusing to put my community post through the resident portal OR tell residents about the break-in we had in our storage unit simply because they don't think it looked like a break-in and apparently the locks are "too hard to open without a key". I had no idea IMT also hired individuals with this detective-like experience to determine what is or is not considered a break-in. Typically, in my detective work, I consider a break-in when my stuff has been stolen! Our storage locker was UNLOCKED with the door slightly ajar after we had locked it previously and sure enough we had something stolen out of it! We informed management and it took them four days to get back to me with absolutely no acknowledgement to the fact that we had property stolen. I was replied to with this: "At this time, I dont see it as necessary to inform other residents since there was no sign of a break in, but rather the deadbolt was not locked." Really? How do you explain us locking it the last time we were there and the stolen things out of it? Current or prospective residents should just be aware that management has a terrible attitude toward issues they should be notifying their other residents about. It's really frustrating considering this building is great otherwise. Everyone check your storage units though and don't rely on management to do ANYTHING about it!!

1618012907

Bryan Vieyra

google

Bryan Vieyra, Thank you for your review of IMT Stevenson Ranch! We are glad you have had a pleasant experience in our community and our team has been "putting you first with their customer service. Thank you for calling IMT Stevenson Ranch your home. We appreciate your residency with us.

1624903782

5

Im really happy with this property, on top of it being very beautiful the staff is also great. Kevin in particular has made living here that much better. Thank you for all the hard work you guys do.

1552320719

Jan Craigslist

google

Jan Craigslist, Thank you for your review of IMT At City Park! We are glad that our team provided you with great customer service and made your application process seamless from another state. Welcome home to IMT At City Park.

1552591006

5

My husband and I will be moving from another state to IMT at City Park in June. So far, we have been incredibly impressed with the excellent customer service. We initially toured a unit with Zach in October. He was so friendly and helpful. Since a unit became available, we have been dealing with Ashley. She is so nice and knowledgeable and efficient. She sent me pictures of the layout of the unit since I couldn't see it in person. She was accomodating to our requests. We are looking forward to our move. I will update review after living there for a while. - Andrea

1482071660

Juan Gutierrez

google

I am very sorry you are having a negative experience. I would like to invite you down to meet with a member of management. Please call 661-287-9060 and ask for Amber. I would like to help with any issues you are having so please let me know how I can. Thank you

1482272043

1

DO NOT MOVE HERE! WORST PLACE TO LIVE. WOULD NEVER RECOMMEND TO EVEN MY ENEMIES.